Deliveries – terms and conditions
Delivery days
We deliver on Monday, Wednesday and Friday to the greater Wellington region.
We deliver on Monday and Wednesday to the rest of Aotearoa New Zealand.
Public Holidays
We do not deliver on public holidays. If your order falls on a public holiday, it will be sent out on the next delivery day. For example: if it is a public holiday on a Monday your delivery will be sent out on Wednesday.
Perishables
We only deliver perishables for same day deliveries.
Our courier service is not refrigerated. We do not advise you to order meat or refrigerated goods unless you know you will be at home all day to receive the delivery. Any perishables will be delivered at the customer’s risk.
Ordering
You need to place your order by 9pm, the night before the relevant delivery day
You can cancel your order up until 9pm, the night before the relevant delivery day.
Delivery Charges
All deliveries have a courier charge, the cost depends on where you live.
Same day delivery
Wellington City
Porirua (including Whitby, Plimmerton and Pukerua Bay)
Hutt Valley (including Eastbourne and Wainuiomata)
$3.25 for 25kg.
Next day delivery
Kapiti Coast
Wairarapa
$6.95 for 25kg
Southern Hawkes Bay
Palmerston North
Manawatu
$8.20 for 25kg
Everywhere else in the North Island
$12.20 for 10kg
2-4 day delivery
South Island
$20.99 for 10kg
Rural delivery (all RD addresses)
Extra $4.50 on top of standard courier charges
We only deliver in Aotearoa New Zealand.
Packing charge
There is a packing charge of $5 on every delivery
A dedicated member of the Commonsense staff selects all of your chosen products and does your shopping for you. This fee covers their time and effort in selecting all the finest products just for you.
FREE packing on Fruit & Vege boxes!
We pack your Fruit & Vege box for free. However, if you order a standard box and also order other grocery items then a packing charge will apply.
Payment
Payment is by credit card only. Your credit card details are safely encrypted and we will not keep details of your card number.
Payments will only be processed after your order has been picked, so you will only be charged for what you receive.
Refunds
Damaged goods
Sometimes damage can occur in transit. If you are not satisfied with the condition of the goods you have received please contact the Wellington store (04 384-3314) to arrange a refund or replacement
Let us know if your delivery has not arrived by 4:30pm on your expected day of delivery.
We can call the courier and track your delivery progress. Commonsense Organics will not be liable for a delay in delivery that is due to causes beyond our control.
Credit card refunds
Credit card refunds can take between 5-7 days to process. Contact the Wellington store (04 384413314 ext 4) or email deliveries@commonsenseorganics.co.nz
Delivery Instructions
Worried we will not be able to find your front door?
There is a delivery instructions box on the delivery details page. Please let us know exactly where to leave your delivery box.
Availability
We pride ourselves on the variety of our stock.
At times, due to the organic nature of our stock, fresh produce may be out of season and imported goods may be unavailable. We will call you between 7am and 8:30am, to let you know if we cannot supply any items you have ordered. We may suggest possible alternatives, so please leave a number where we can contact you. If we cannot contact you- we will not substitute the unavailable product.
Alcohol
We are not permitted by law to deliver alcohol
We have a wide selection of organic beers and wines which can be bought from our stores.
Sustainability
We are Carbon Neutral!
All orders in Wellington are delivered by our own van and are carbon neutral, because we offset all our carbon emissions.
Recycled Packaging
Orders are packed in recycled cardboard boxes with newsprint wrapping where necessary. We encourage customers in Wellington to leave the cardboard box out when the next delivery is due, so that we can collect and re-use it.
Acceptance of Terms and Conditions
If you place an order with Commonsense Organics, this indicates you have read and understood our terms and conditions (everything written above!). We reserve the right to refuse or cancel a delivery.
